巨為JOOWAY CORP.

售后服務(wù)承諾書(shū)

 迅捷、準(zhǔn)確、可靠

以客戶滿意度*為目標(biāo)

JOOWAY SERVICE SYSTEM

Quick, Accurate, Credible

Aiming at offering most satisfying Services

     上海巨為儀器設(shè)備有限公司是中國(guó)臺(tái)灣巨為儀器股份有限公司投資伍佰萬(wàn)人民幣設(shè)立在中國(guó)大陸全

資子公司,成立于2006年，注冊(cè)于上海奉賢區(qū)四團(tuán)鎮(zhèn),全權(quán)負(fù)責(zé)巨為JOOWAY產(chǎn)品（包括中國(guó)臺(tái)灣JOOWAY、上海JOOWAY、東莞JOOWAY、寧波JOOWAY）在中國(guó)地區(qū)的營(yíng)業(yè)和售后服務(wù)工作。同時(shí)也是中國(guó)臺(tái)灣JOOWAY產(chǎn)品在中國(guó)大陸的*專(zhuān)業(yè)維修機(jī)構(gòu)。公司在保稅區(qū)內(nèi)設(shè)有備品配件倉(cāng)庫(kù),售后服務(wù)部在全國(guó)現(xiàn)有售后服務(wù)人員45余名，并有6名中國(guó)臺(tái)灣技術(shù)人員常駐，分布于上海、蘇州、無(wú)錫、西安、廣州、深圳、北京、東莞等地。公司具備專(zhuān)業(yè)的設(shè)備安裝,調(diào)試和維修維護(hù)能力。

一.設(shè)備移交驗(yàn)收

  INSPECTION AND ACCEPTANCE AFTER DELIVERY

1.設(shè)備動(dòng)力確認(rèn):確認(rèn)壓縮機(jī)、加熱器等電子元器件的工作,各種報(bào)警功能的確認(rèn)。

2.設(shè)備性能確認(rèn):從常溫降至zui低溫的時(shí)間確認(rèn)。

從zui低溫升至zui高溫的時(shí)間確認(rèn)。

溫濕度配合恒定確認(rèn)。

3.對(duì)設(shè)備相關(guān)使用者提供儀器操作及日常維護(hù)保養(yǎng)的培訓(xùn)。

4.由售后驗(yàn)收工程師填寫(xiě)設(shè)備驗(yàn)收?qǐng)?bào)告書(shū)，經(jīng)雙方簽字后生效。

1. Dynamical Parts

To make sure normal performance of compressors, heaters and other electrical components etc. as well as all kinds of alarm functions.

2. Equipment Performance

To confirm needed change time from ambient to lowest temp.

To confirm needed change time from lowest temp to highest temp.

To confirm the stability of the control under different kinds of temp. and humid. conditions.

3.Training session for relevant people on the operation and maintenance.

4.The inspection Report filled in by JOOWAY engineers will be valid against the subscription of two parties.

二.質(zhì)量保證期

   WARRANTY

產(chǎn)品質(zhì)量保證期為一年，從雙方相關(guān)人員簽訂設(shè)備驗(yàn)收?qǐng)?bào)告書(shū)之日起計(jì)算。第二年起若與JOOWAY售后部簽定設(shè)備有償點(diǎn)檢合同（單位：一年），設(shè)備故障處理將收取損壞零部件費(fèi)用（技術(shù)服務(wù)費(fèi)和交通費(fèi)以當(dāng)年標(biāo)準(zhǔn)收取）。

We offer two-year warranty, counting from the time of the acceptance.( excluding personnel factor.)

三.突發(fā)事故處理

         INCIDENT MANAGING  

 服務(wù)及時(shí)，報(bào)修對(duì)應(yīng)速度控制在24小時(shí)以內(nèi)，再發(fā)故障率控制在低水平。在質(zhì)保期內(nèi)發(fā)生的非人為因素故障，若需要更換零部件，經(jīng)修復(fù)后，該部件重新計(jì)算一年的質(zhì)保期。在保修期內(nèi)(特殊客戶可另行商定時(shí)限)，設(shè)備若發(fā)生故障，且由于售后維修周期較長(zhǎng)而影響客戶試驗(yàn)進(jìn)程的，將委托JOOWAY測(cè)試中心免費(fèi)為客戶提供試驗(yàn)服務(wù)，直至設(shè)備維修完畢為止。

We offer timely service with a quick feedback to customer’s failure reporting within 24 hours . After resolving the failure, the ratio of failure re-happening will be controlled lower level, To all the malfunctions due to unmanly reasons happen in warranty period, if parts needed to be changed, then the new parts take another one-year warranty. If the chamber fault occurs within the warranty period and customer’s test procedure may be greatly influenced due to this chamber fault，we will provide a free test service for our customer until we repair the chamber.

四.性能保證點(diǎn)檢  

   INSPECTION FOR PERFORMANCE AFTER WARRANTY

產(chǎn)品保修期后，為了有計(jì)劃實(shí)施售后服務(wù)活動(dòng)，保證設(shè)備正常長(zhǎng)期運(yùn)行，

通過(guò)簽定性能保證定期點(diǎn)檢協(xié)議書(shū)提供有償點(diǎn)檢、維護(hù)和保養(yǎng)服務(wù)。

After warranty, in order to conduct our after-sales service activities, we offer paid inspection and maintenance service for our customer through an agreement made by our two parties.

五.零件調(diào)配供應(yīng)

   PARTS PREPARING

分析修理零部件采購(gòu)習(xí)性，科學(xué)管理消耗品和零部件庫(kù)存；

各事務(wù)所通過(guò) Internet來(lái)確認(rèn)庫(kù)存狀況，預(yù)約訂貨。

Effectively managing the expendable parts and in stock parts; all the rep. offices can confirm the “in stock” status and plan to order needed parts via the internet.

六.故障解析研究 

  FAILURE ANALYSE & RESEACH 

按產(chǎn)品定期分析產(chǎn)品MTBF信息，努力改善品質(zhì)；

收集裝置各部位可靠性信息，提出產(chǎn)品設(shè)計(jì)方案。

According to the analyses and research to the MTBF information, we concentrate on enhancing quality and innovating design; Through collecting relevant data of different parts in the equipments, innovative designs can be brought forwardly.

 上海巨為儀器設(shè)備有限公司